Privacy Policy

Effective Date: January 1, 2026

1. Introduction

Welcome to Door to Door Delivery Ltd. ("we," "our," or "us"). We operate exclusively in Canada, primarily within British Columbia. This Privacy Policy outlines how we collect, use, protect, and handle your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the British Columbia Personal Information Protection Act (PIPA).

2. Definition of Personal Information

Personal information means information about an identifiable individual, which includes your name, contact details, and other identifiers that are associated with you.

3. Information We Collect

We only collect information necessary to provide our services. This includes:

• Contact Form Information: Data submitted through website inquiries.
• Identification Details: First and Last Name.
• Contact Details: Email address and Phone number.
• Business Information: Associated business names for corporate accounts.
• Delivery Details: Pickup and drop-off addresses, package descriptions.

4. How We Use Your Information

We use your collected personal information strictly to:

• Respond appropriately to your inquiries and support requests.
• Provide and manage our delivery and transportation services.
• Improve our website functionality and user experience.
• Ensure compliance with all relevant legal obligations.

5. Legal Basis for Processing

Under Canadian privacy laws, our collection and use of your data are justified by:

• Contractual Necessity: To fulfill delivery orders and service agreements.
• Legitimate Business Interests: To operate efficiently and develop our services.
• Legal Obligations: Compliance with local and federal regulations.
• Consent: Where required by law, we will obtain your explicit consent.

6. Data Sharing & Disclosure

We definitively state that we do not sell your personal information. We only share information with third parties when:

• It is explicitly required by law enforcement or legal authorities.
• It is essential for our trusted service providers (e.g., payment processors) who assist in rendering our services, bound by strict confidentiality agreements.

7. Data Storage & Protections

Your data is stored securely. We utilize reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, theft, and loss.

8. Your Privacy Rights

As a Canadian resident, PIPEDA and PIPA grant you several rights regarding your data:

• Access Requests: You may request to see the personal information we hold about you.
• Corrections: You may request corrections to inaccurate or incomplete data.
• Withdraw Consent: You may withdraw consent for data processing at any time, subject to legal or contractual restrictions.

9. Cookies

This website utilizes basic cookies to enhance user experience and website efficiency. You may adjust your browser settings to refuse cookies, though some website features may be affected.

10. Minors

Our website and services are not intended for children under 13 years of age. We do not knowingly collect information from minors.

11. Security Safeguards

We employ ongoing administrative and technical safety protocols to secure your personal data throughout our organization and technical infrastructure.

12. Changes to this Policy

Our Privacy Policy may be updated periodically to reflect changes in our practices or applicable laws. The revised policy will be posted on this page with an updated effective date.

13. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact our privacy officer at: